Corporate social responsibility in hotel industry

Corporate Social Responsibility: Perspectives of Hotel Frontline Employees

Corporate Social Responsibility and Financial Performance in the Airport Industry

In the last two decades corporate social responsibility (CSR), particularly when related to environmental issues, has been discussed extensively in the business literature. However, defining and measuring CSR remains a complicated process. One of the main reasons for the problematic measurement of CSR is the absence of a common framework in which business-society relations will be included. Wit...

Corporate Social Responsibility & Gambling Industry: an Exploratory Study

The impacts of corporate social responsibility, service quality, and transparency on relationship quality and customer loyalty in the hotel industry

The purpose of this study was to test how potential customers’ perceptions of a hotel’s corporate social responsibility activities, service quality, and transparency affect relationship quality constructs such as trust, satisfaction, and customer loyalty. Our research design consisted of utilizing a convenience survey of 487American potential hotel customers. We then followed a two-step approac...

Understanding the “Corporate” in Corporate Social Responsibility

As progressives confront the problems of the twenty-first century, be they global poverty and increasing income inequality, the scourge of HIV and other diseases, educational disparities, or climate change, an increasingly popular strategy is to enlist corporations in the effort. Even as some progressives continue to launch attacks on corporate misbehavior, often excoriating corporations for ca...